Warranty Policy

Official Manufacturer’s Warranty

For brands for which Amico New York is an official stockist, products may be covered by the manufacturer’s warranty, typically for 1, 2, or 3 years.

Please refer to the warranty documentation supplied with your watch for detailed information regarding coverage and exclusions.

If your watch develops a covered fault during the manufacturer’s warranty period, it may need to be sent directly to the manufacturer or authorized service center for assessment, repair, or replacement.

Unless otherwise stated, customers are responsible for applicable return postage costs. We strongly recommend using a secure and trackable shipping service.

Please also review the Warranty Exclusions below.

Amico New York Warranty

For products covered directly by Amico New York, we provide a standard 2-year warranty, unless otherwise stated on the product page.

During the warranty period, if your watch develops a covered fault, we will assess the product and may provide a repair, replacement, or refund, depending on the circumstances and applicable warranty terms.

If a covered fault develops within 30 days of your order, we will cover the applicable return postage costs.

If a covered fault develops after 30 days, the customer is responsible for return postage unless otherwise required by applicable law. We recommend using a secure and trackable shipping service.

Warranty repairs generally take approximately 7–14 working days after the watch has been received and assessed.

Movement-related defects, including abnormal time gain, time loss, or failure to keep time correctly, may be covered under our warranty where they result from a manufacturing or mechanical defect.

Our warranty does not cover external or accidental damage.

Warranty Coverage

For eligible defective products reported within 14 days, our standard resolution may include a replacement or refund, subject to inspection and the terms of this policy.

Products will not qualify for a warranty replacement or refund where the issue falls within the Warranty Exclusions listed below.

For eligible warranty claims made after 14 days, we will generally attempt to repair the watch first. If a repair is not reasonably possible, we may provide a suitable replacement or another appropriate resolution.

Nothing in this warranty policy limits any statutory consumer rights that cannot legally be excluded.

Warranty Exclusions

Unless otherwise required by applicable law, the Amico New York Warranty does not cover damage resulting from misuse, accidents, normal wear and tear, or use outside the specifications of the watch.

Warranty exclusions include:

• Normal wear and tear resulting from everyday use.

• External or cosmetic damage, including damage to the case, crystal/glass, bracelet, bezel, straps, screws, crown/stem, finishes, clasps, buckles, or other external components.

• Damage caused by outside force, accidents, improper use, dropping, impact, or banging the watch.

• Lost or missing decorative stones or gems where the issue is cosmetic and does not affect the normal functionality of the watch.

• Water or moisture damage resulting from use beyond the stated water-resistance rating or failure to follow the watch's water-resistance requirements.

• Damage caused by failure to properly secure a screw-down crown before exposure to water.

• Damage caused during bracelet or strap adjustments, including damage to ceramic components or links.

• Damage caused by unauthorized repairs, modifications, or improper servicing.

We recommend having bracelet and strap adjustments performed by a qualified watch professional, particularly for watches containing ceramic or other delicate components.

Water resistance is not a permanent condition and may be affected by wear, impact, aging seals, improper crown use, or servicing. Customers should always follow the water-resistance specifications and care instructions provided for their particular watch.

Making a Warranty Claim

If you believe your watch has developed a fault covered by warranty, please contact us before returning the product.

To help us assess your claim quickly, please provide:

• Your order number

• A description of the issue

• Clear photos or a short video showing the problem where possible

• Any other relevant information requested by our support team

Please do not return a watch before receiving return instructions from us.

For further questions or warranty assistance, please contact:

Amico New York
Email: support@amicnewyork.com
Website: amicnewyork.com