Returns and Exchanges Policy

At Amico New York, we strive to provide detailed and accurate descriptions of all our products. However, we understand that sometimes an item may not meet your expectations upon arrival.

How to Initiate a Return or Exchange

If you wish to return or exchange an item, please contact us at support@amicnewyork.com.

When requesting a return, exchange, or refund, please include a copy of your invoice or packing slip and specify the reason for your request.

📦 Return Instructions (RMA Required)

All returns must first be initiated by contacting our support team.

Once your request has been reviewed, we will provide you with the required RMA number and the correct return instructions and address.

⚠️ Important: Do not ship any items back before receiving an approved RMA number and return instructions from us by email. Unauthorized returns may not be processed.

Chargebacks and Return Eligibility

At Amico New York, we are committed to providing a smooth and fair return process. Please note the following regarding payment disputes and returns:

1. Chargebacks During the Return Process: If a chargeback or payment dispute is opened with your bank or payment provider while a return is being processed, we may pause the return or refund process while the payment dispute remains unresolved. This helps prevent the same transaction from being refunded through multiple channels.

2. Resolving a Chargeback: If you wish to continue resolving the matter directly with us after initiating a chargeback, please contact our support team. Depending on the status of the dispute, we may ask you to resolve or withdraw the payment dispute before a separate refund can be processed.

Return and Exchange Eligibility

To qualify for a return or exchange:

• Items must be returned in new and unused condition.

• Items must be returned in their original packaging.

• All packing materials, blank warranty cards, manuals, and accessories must be included.

• Returns or exchanges must be initiated within 10 days from the date of delivery.

• The item must meet all other eligibility requirements outlined in this policy.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is incorrect or defective.

We strongly recommend using a secure and trackable shipping service. Customers should retain their tracking information until the return has been successfully received and processed.

Restocking Fee

A 10% restocking fee will apply to eligible returned items unless the return is due to an error on our part, such as receiving an incorrect or defective item.

Where applicable, the restocking fee will be deducted from the refund amount to cover inspection, handling, and restocking costs.

Conditions for Refusal

We reserve the right to refuse a return, subject to applicable law, if:

• The item shows signs of wear or use.

• Parts, accessories, or documentation are missing.

• Original packaging is missing or materially damaged.

• Protective plastic seals or tags have been removed.

• The product has been altered, damaged, or modified after delivery.

• The return was sent without following the provided return instructions.

Refund Policy

Before Shipment:
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If cancellation is still possible, a full refund will be issued to the original payment method without a restocking fee.

Once the order has been dispatched, our standard return policy will apply.

After Shipment:
Refunds for shipped orders are processed after the returned item has been received and inspected.

Once the return has been approved, we aim to issue the refund within 72 hours using the original payment method.

After we issue the refund, additional processing time may be required before the funds appear in your account. This depends on your bank or payment provider.

Non-Refundable Scenarios

Subject to applicable consumer law, refunds may be refused for:

• Items showing signs of wear, use, or customer-caused damage.

• Items with missing parts, accessories, packaging, or documentation.

• Items where protective seals or tags have been removed.

• Customized, engraved, personalized, or specially modified products where the applicable law permits an exclusion from returns.

• Items returned outside the applicable return period.

Lost Items

If an item appears to be lost in transit, please first review the tracking information and contact the shipping carrier where appropriate.

If the carrier is unable to resolve the issue and 21 business days have passed since dispatch, please contact Amico New York.

We will work with the shipping provider to investigate the shipment. If the parcel is confirmed as lost, we will offer an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.

Processing Returns

Once we receive your returned item, it will be inspected to ensure it meets the conditions of this policy.

Approved refunds are normally processed within 72 hours following inspection.

During exceptionally busy periods, minor processing delays may occur. Refunds will normally be issued using the same payment method used for the original purchase unless otherwise agreed or required.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Customized products

• Engraved watches

• Personalized products

• Products specially modified at the customer's request

Where applicable, the customized or personalized nature of the product will be communicated at or before purchase.

Payment Disputes and Chargebacks

We strongly encourage customers to contact Amico New York directly if they experience a problem with an order.

If a chargeback or payment dispute is opened, we reserve the right to respond to the dispute with relevant order, delivery, tracking, communication, and policy documentation.

Any return or refund already in progress may be paused while the payment provider reviews the dispute. This does not affect any rights that cannot be excluded under applicable law.

Customer Responsibility for Returns

Once a return has been authorized, the customer is responsible for securely packaging and returning the product according to the instructions provided.

The customer remains responsible for the return shipment until it has been successfully delivered to the designated return address.

We strongly recommend using a trackable shipping method. Amico New York cannot accept responsibility for return parcels lost or damaged in transit where the return shipping was arranged by the customer, except where applicable law provides otherwise.

Customer Satisfaction

Our goal is to provide a reliable and straightforward shopping experience.

If you have any questions about a return, exchange, refund, or this policy, please contact us:

Amico New York
Email: support@amicnewyork.com
Website: amicnewyork.com