BILLING TERMS AND CONDITIONS OF AMICO NEW YORK

Application

These Terms and Conditions apply to the purchase of services and goods by you (the “Customer”).

We are Amico New York, reachable via email at support@amicnewyork.com (referred to as the “Supplier,” “us,” “we,” or “our”).

By placing an order for our Services or Goods, you agree to these Billing Terms and Conditions.

Interpretation

• Consumer: An individual acting for purposes outside their trade, business, craft, or profession.

• Contract: A legally binding agreement between you and us for the supply of Services and Goods.

• Delivery Location: The location where the Services or Goods are to be supplied, as set out in the Order.

• Goods: Any products we supply to you, as set out in the Order.

• Order: The Customer’s request for Services or Goods submitted through the ordering process on our Website.

• Privacy Policy: The terms under which we collect, use, and manage personal information through the Website.

• Services: The services or goods advertised on our Website and described in the Order.

• Website: amicnewyork.com, where our Goods and Services are advertised and available for ordering.

Services

• The description of Services and Goods is as stated on the Website or other applicable advertising materials. Minor variations in size, appearance, or colour may occur.

• It is the Customer’s responsibility to ensure that all specifications provided for custom-made or personalized Goods are accurate.

• All Services and Goods are subject to availability.

• We may make reasonable changes to Services or Goods where necessary to comply with applicable legal, regulatory, or safety requirements.

Basis of Sale

• Products and Services displayed on the Website do not constitute a binding contractual offer. We reserve the right to accept or reject an Order, subject to applicable law.

• Customers are responsible for ensuring that all information provided in their Order is complete and accurate.

• A Contract is formed when we accept and confirm the Order.

• Customers should review their Order Confirmation and contact us promptly if any information is incorrect.

Fees and Payment

• Prices: Prices for Goods and Services, together with any applicable delivery charges, are displayed on the Website or otherwise agreed in writing.

• Taxes: Applicable taxes will be included or displayed where required by law.

• Payment: Payment is required at the time the Order is placed.

• Payment Methods: Available payment methods are displayed at checkout and may include major credit cards, debit cards, PayPal, and other supported payment providers.

Payment Security

• Payment Processing: Payments are securely processed through recognized third-party payment providers and payment gateways.

• Fraud Prevention: We reserve the right to review, hold, reject, or cancel Orders where fraudulent, unauthorized, or suspicious activity is reasonably suspected.

Shipping Policies

• Shipping Costs: Shipping costs, where applicable, are displayed during checkout.

• Lost or Damaged Items: If an Order is lost or damaged during transit, please contact us so that we can review the shipment and take reasonable steps to resolve the issue.

• Shipping Providers: We use trusted courier and postal services.

• Please refer to our Delivery Policy for complete information regarding shipping, tracking, processing, and delivery.

Refund and Return Policy

• Return Period: Customers may request a return within 14 days of receiving their Goods, subject to the conditions stated in our Refund Policy.

• To initiate a return, contact us at support@amicnewyork.com.

• Restocking Fee: A 10% restocking fee may apply to eligible returns unless the Goods are faulty, defective, or incorrect, subject to applicable law.

• Return Shipping Costs: Customers are responsible for return shipping costs unless the Goods received are faulty, defective, or incorrect, or applicable law requires otherwise.

• Returned Goods must comply with the eligibility and condition requirements stated in our Refund Policy.

Cancellation Policy

• Before Dispatch: Customers should contact us as soon as possible if they wish to cancel an Order. Once an Order has been processed or dispatched, cancellation may no longer be possible.

• Cancellation Period: Where applicable, Consumers may have the right to cancel within 14 days of receiving the Goods.

• Returns After Cancellation: If Goods have already been received, they must be returned in accordance with our Refund Policy and applicable consumer law.

Right to Cancel

• Cooling-Off Period: Where applicable by law, Consumers have the right to cancel the Contract within 14 days of receiving the Goods.

• Notification: Cancellation requests should be submitted by email or another contact method made available on our Website.

• Deductions: Where permitted by law, refunds may be reduced if Goods have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functionality.

• Certain customized or personalized Goods may be excluded from cancellation rights where permitted by applicable law.

Conformity and Guarantee

• Goods Quality: Goods supplied will conform to their applicable description and specifications at the time of delivery, subject to reasonable variations disclosed on the Website.

• Warranty: We provide a two-year warranty on our Goods, subject to the warranty terms, exclusions, and applicable law.

Complaints

Complaints should be submitted to our customer support team at support@amicnewyork.com.

We aim to review and respond to complaints as promptly as reasonably possible.

Liability and Legal Matters

Nothing in these Billing Terms and Conditions excludes or limits liability where doing so would be prohibited by applicable law.

To the maximum extent permitted by law, Amico New York will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our Website, Goods, or Services.

Any disputes arising from the use of the Website or Services will be governed by applicable United States law, subject to any mandatory consumer protection laws that apply to the Customer.

Amendments to Billing Terms and Conditions

We reserve the right to amend these Billing Terms and Conditions from time to time.

Updated terms will be posted on the Website. Changes will apply in accordance with applicable law and will not affect rights already accrued under existing Orders where those rights cannot legally be modified.

Customer Acknowledgment

By placing an Order with Amico New York, you acknowledge that you have read and agree to these Billing Terms and Conditions, including the applicable payment, shipping, cancellation, return, and refund terms.

Contact Information

For questions regarding billing, payments, returns, or these Terms, please contact:

Amico New York
Email: support@amicnewyork.com
Website: amicnewyork.com